EVENTS
In the event of an incorrect amount being entered or there is an extremely unusual circumstance, please contact the Events organiser in writing. The request should have the details of the initial booking, including the date, amount, your name and the nature of the error. The organisation will review the request and respond as soon as possible.
If an amount is refunded, the associated receipt is no longer valid and should be destroyed.
Please note: refunds will not automatically be made simply because you have changed your mind.
DONATIONS
Due to the nature of charity donations, refunds are given at the discretion of management.
In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact the Gardens manager in writing. The request should have the details of the initial donation including the date, amount, name of the donor, the receipt number and the nature of the error. The organisation will review the request and respond within 48 hours.
If a donation is refunded, the associated tax receipt is no longer valid and should be destroyed.
Please note: refunds of amounts donated will not automatically be made simply because you have changed your mind.
